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Authorization must be obtained from the factory prior to returning
any merchandise.
Authorizations must be in writing (Returned Goods Authorization.).
Only
standard items are eligible for return.
No
special products or products that were subject to an approval
drawing are eligible for return unless sent to the customer as the
result of an error at the factory.
Return of quick-ship items is
subject to the standard 20% restock fee for term of original RGA (30
days). Add 10% for each additional month.
Merchandise will not be accepted
for return after 90 days past the invoice date.
Merchandise must be returned to the factory within 30 days from the
date of issue of the Returned
Goods Authorization or will be void thereafter.
All
returns must be sent back using the specified carrier when Vestil is
responsible for the return. If the stated carrier is not used, the
return will be accepted at the customer’s expense.
All
returns must have the Returned Goods Authorization paperwork
prominently displayed on the largest package. Mark the Returned
Goods Authorization Number on all other packages.
The
issuance of an RGA shall not be construed as an acceptance of any
responsibility or liability on the part of Vestil or as a waiver of
any right to make a determination as to Vestil’s responsibility.
All
claims for loss, damage or delays in transit are to be transacted by
the consignee directly with the carrier.
Returned merchandise must be in resalable condition and in the
original factory packaging.
Credit will not be issued for any portion of the merchandise that is
not considered resalable.
Vestil reserves the right to inspect all returned merchandise and
issue final determination as to its condition.
Vestil reserves the right to refuse credit for returned product
damaged as a result of improper customer packaging.
Items returned to a Vestil location other than the site specified on
the RGA paperwork will be assessed a $50 re-routing fee.
Standard returns shall be assessed a 20% or $50 handling charge
(whichever is greater) that will be deducted from the credit issued.
It
is Vestil’s discretion whether to replace, repair or issue a credit
for non-conforming products.
Warranty verification will be determined by a technical validation
of the product once the “non-conforming” item is received by our
factory.
Material shipped to Vestil without authorization and an RGA number
will be refused
and returned to customer at the customer’s expense.
Only
those materials listed on the RGA will be accepted for conditional
return.
Claims for shortages, corrections or deductions must be made within
Five (5) days after receipt of material.
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Equipment
